What to Do When You Lose Something At The Airport

Hey, it happens to all of us.

When you’re carrying all that luggage, with a coffee and magazine stash in tow, sometimes you leave something important behind. And what do you do when you finally realise it 30,000 feet in the air? Or what if you forget about your laptop in the overhead bins?

Ok, that’s enough panic. This is how to handle it:

#1 Make a call ASAP

Avoid being passed around from department to department with the right info

But most importantly, it has to be to the right department; that’s either the airport or the airline. If you can’t pinpoint where you might have left your belonging, call every line you can get that may help. Keep the contact number of the airport’s Lost and Found Department in your phone — and on a piece of paper just in case.

Changi Airport Singapore:
dnata Singapore – for Delta Airlines: (65) 6511 0459
dnata Singapore – for other airlines:  1800 723 1423 (within Singapore) / (65) 6723 1188 (outside Singapore)
Email address: [email protected]
SATS – Terminal 1: +(65) 6597 4500
SATS- Terminal 2 & 3 for Singapore Airlines: 1800 2244 243 (within Singapore) / +(65) 6224 4243 (outside Singapore)
SATS- Terminal 2 & 3 for other airlines: +(65) 6597 4500

Lost & Found Center: +60 (3) 8776 4312 / +60 (3) 8776 2000 (after 5pm, weekends or public holidays)
Malaysia Airlines Lost & Found Centre: +60 (3) 8776 3733 / +60 (3) 8776 3742
Email address: 
[email protected]

KLIA 2: 
Lost & Found Center: +60 (3)- 87785409 / Tel: +60 (3)- 87785540/5541/5542 (after 5pm)
Email address: lost&[email protected]

Suvarnabhumi Airport Bangkok:
Lost & Found Center: +66 (2) 132-1880
Email address: [email protected]

Phuket International Airport:
Security Center: +66 (76) 327 230-7  Ext. 11977
Email address: [email protected]

Samui International Airport:
General number: +66 (77) 425 012

Denpasar International Airport Bali:
General number: +62 (0) 361 751 011


#2 Tweet About it

So if you haven’t already, now’s a good time to get on social media

This may seem silly, but you’d be surprised how quickly airline representatives respond to their social media channels, with Twitter clocking in the fastest response time. Don’t be shy, go ahead and tweet a couple of times. There’s no reacting calmly when you lose something valuable, and you’ll be thankful you went a little “crazy” when you have your belongings back with you.

Follow: @SingaporeAir, @emirates, @MAS, @EtihadAirways and @ThaiAirways

Not all those who wander are lost (too soon for jokes?)

Photo credits: Main, 1 and 2

Diandra Soliano

Our resident Wander Woman with a passion for languages, big cities and bronzer. When she's not listening to The Smiths a little too loudly at the office (after hours!), she can be found singing along to the soundtrack of Les Miserables with her two cats for an audience.

No Comments Yet

Leave a Reply

Your email address will not be published.